This Privacy Policy explains how DIXI handles your personal data when you use our mobile app and services.
1. Information We Collect
- Account data — name, phone number, email, profile photo, nationality, and role-specific details.
- User profiles — age, gender, delivery addresses, order history, wallet transactions, and product favorites.
- Business profiles — business name, location, contact details, working hours, and verification documents.
- Order and support data — cart contents, orders, delivery information, and support chat messages.
- Device data — FCM tokens for push notifications when you opt in.
2. How We Use Your Information
- To create and manage your account.
- To verify your phone number and secure your account.
- To process orders, deliveries, wallet transactions, and customer support.
- To review and verify business accounts.
- To send service-related notifications when enabled.
3. Data Sharing
We do not sell your personal data. Order and delivery details may be shared with the relevant business and delivery partners to fulfill your request. We may also share information when required by law or to protect the safety of our users and platform.
4. Data Retention
We retain your data while your account is active. After a deletion request, some records may be kept for up to 30 days for legal, security, or fraud-prevention purposes.
5. Your Rights
- Access and update your profile information in the app.
- Request account deletion via our Delete Account page.
- Contact us with privacy questions using our Contact Us page.
6. Security
We use industry-standard measures to protect your data. However, no method of transmission over the internet is 100% secure.
7. Updates
We may update this policy from time to time. The latest version will always be available on this page.